(Free Shipping Terms and Conditions
Peak Home Products FREE Shipping Policies:
Free Shipping cannot be combined with any other promotions online.
Free shipping is available on specific *items below:
*Kitchen Cabinets:
- Shipping within the 48 contiguous United States only.
- Package Residential Delivery: UPS -Fedex - USPS: Free for Kitchen Cabinet Orders.
- Palletized Terminal Delivery: Free for Kitchen Cabinet Orders.
- Palletized Residential Delivery: Additional $150.00 delivery fee required.
*Flooring:
Shipping within the 48 contiguous United States only.
*Vanities:
Shipping within the 48 contiguous United States only. Delivery to your door.
If you have questions regarding Free Shipping of certain items, please contact customer service.
General Shipping Terms and Policies:
Shipping terms:
Free Shipping cannot be combined with any other promotions online.
- Package Residential Delivery: UPS -Fedex - USPS: Free for Kitchen Cabinet Orders
- Palletized Terminal Delivery: Free for Kitchen Cabinet Orders
- Palletized Residential Delivery: Additional $150.00 delivery fee is required.
Peak Home Products Inc. will ship all products sold on the internet in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays, stock limitations, weather or any other unforeseen delays that are out of Peak Home Products control.
Products are usually shipped between 7-10 business days (not including holidays). You can email info@peakhomeproducts.com for any questions regarding your products shipments.
All products are shipped using a third party shipping company (UPS, FED-EX, ABF, etc.) that is not affiliated in any way with Peak Home Products. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location within the 48 contiguous United States. Should the customer need to change delivery addresses, a reroute fee will be charged.
FREE Shipping is to a terminal only, additional fees may incur for residential, construction, or other locations not described.
LTL (Less than truckload) Delivery Terms
The customer will be notified by the LTL Company to make delivery arrangements.
Deliveries take place during normal business hours Monday through Friday. If freight cannot be delivered in a timely manner, storage may be incurred and charged to the customer. All shipping locations must be able to accommodate for large tractor trailers. If the location cannot handle a large tractor trailer then special accommodations must be made and additional fees may apply. Additional fees for schools, farms and other delivery sites under the Home Land Security 911 act may be included. All products can be shipped to businesses with or without a loading dock, residences, and construction sites.
Small packages (UPS or FEDEX) will be delivered to the address provided and may be left by the carrier.
LTL shipments are delivered on pallets.
All deliveries are tailgate delivery only. This means that the freight company is only responsible to take the product to the tailgate or end of the truck. The customer receiving the product is still responsible to unload all items off the truck.
PLEASE NOTE: Many of the products are very large/heavy and may require at least two or three people to unload. Other delivery options are available for an additional charge and are the responsibility of the customer. Peak Home Products will ship anywhere within the 48 contiguous United States.
Receiving Policies for LTL (Less Than Truckload):
1. You must check to make sure that all items on the order sheet are delivered by the trucking company. All missing and visibly damaged items must be clearly marked on the Bill of Lading. Make sure to get a copy of the Bill of Lading that includes both the drivers and the customer's signature.
2. The bill of lading indicates the number of cartons or sometimes the number of pallets, not necessarily the number of items. You must open and check that all items on the order have been received before you sign the paperwork.
3. After all products are inspected sign off on the bill of lading.
Missing or Visible Damage Items Policies:
1. Please inspect all products in the presence of the carrier representative. If you detect any missing items from the shipment you must notify in writing on the bill of lading in front of the carrier and report the issue to PEAK HOME PRODUCTS.
2. PEAK HOME PRODUCTS will not be responsible for any missing items that are not clearly marked on the Bill of Lading. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
3. Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.
4. Note that some items such as Refrigerator Panels are on the very bottom of the pallet sandwiched between cardboard. Be sure to strip the pallet of all materials to insure that nothing is discarded with the cardboard.
Concealed Damage/Defects Policies:
PEAK HOME PRODUCTS is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
All concealed damaged items must be reported within 5 business days after the product has been delivered. Whenever possible send pictures of the damage to info@peakhomeproducts.com with a description of the damage and the item. All products verified correctly as defected will be shipped at no charge.
All defective parts must be returned to the warehouse within 7 business days of delivery of the new parts. If you have any questions or concerns please contact customer service.
Ordering Policy:
Peak Home Products customer service is available Monday – Friday from 8:00am – 4pm (EST) at toll free 1-866-320-7325 or info@peakhomeproducts.com. All orders will be processed within 48 hours or two business days after payment is received. All orders are subject to approval by PEAK HOME PRODUCTS.
A confirmation email will be sent to the customer after the order is received and credit card authorization is approved. All online orders are final. It's the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order. All orders must be paid in full in order to be processed.
If for any reason an item is out of stock you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by PEAK HOME PRODUCTS.
Return/Cancellation/Mistake Policy:
All online orders are custom to that particular customer. PEAK HOME PRODUCTS does not accept cancellation of orders or accept any returns, so please review all orders carefully.
We offer free design services to help the customer buy with confidence; however do not accept any design related responsibility.
If a mistake is made during the checkout process you may contact PEAK HOME PRODUCTS via email at info@peakhomeproducts.com immediately to try and resolve the issue; however PEAK HOME PRODUCTS reserves the right to deny any requests.
In the event a return is accepted, the buyer is responsible for all shipping on new items and return items, in addition to a 25% restocking fee. All returns must be returned within 7 business days for a credit to be issued.
Pricing Disclaimer:
PEAK HOME PRODUCTS reserves the right to change pricing without notice. PEAK HOME PRODUCTS cannot change the prices or amount due on products that have been already paid for and are scheduled to be delivered.
PEAK HOME PRODUCTS accepts Visa, MasterCard, Discover, and American Express. Checks must clear the bank before order can be shipped.
All Deposits are NON-Refundable.
Warranty Policy:
PEAK HOME PRODUCTS hereby warrants to the original purchaser, for residential applications only, that all items are free from defects in material and workmanship. The warranty runs for as long as you own the home and begins upon the date of delivery.
PEAK HOME PRODUCTS has the right to determine if the product is repairable or replaceable and does NOT include any labor for removal or replacement of the new product. This warranty does not extend to defects caused by: improper handling, storage, installation, assembly, modifications or altercations to the product, extreme temperatures, intentional damage, fire or water, acts of nature, harsh abrasive chemicals, accidental misuse, or normal wear and tear.
Cabinets are made of natural wood and may over time vary in texture, color or wood grain, and exhibit subtle changes over time. These variations are considered nature and are not covered under the PEAK HOME PRODUCTS warranty program.
All claims MUST be made via email to info@peakhomeproducts.com and must have pictures along with a detailed description of the defects.
Cabinets purchased through PEAK AUCTIONEERING are not covered under warranty and are sold ‘as is, where is” per PEAK AUCTION Terms and Agreements. PEAK HOME PRODUCTS is not liable or responsible for ‘color matching’ cabinets that were purchased via PEAK AUCTIONEERING and stored for more than three months, nor is PEAK HOME PRODUCTS responsible for cabinet style/color that may have been discontinued by the manufacturer.
Design Service Policies:
PEAK HOME PRODUCTS offers a free design service to all our clients. We will help you design your project free of charge however it is the customer's responsibility to verify all designs, measurements, doorways, windows and the like before making any purchases.
PEAK HOME PRODUCTS does not guarantee or take responsibility for any designs. Our professional designers have been trained to help you with your project to the best of their ability.
Package Residential Delivery: UPS -Fedex - USPS: Free for Kitchen Cabinet Orders
Palletized Terminal Delivery: Free for Kitchen Cabinet Orders
Palletized Residential Delivery: Additional $150.00 delivery fee is required.
LTL: This is an acronym for "less-than-truckload". LTL describes the practice of co-loading smaller shipments with other smaller shipments going to the same destination or in the same route. In general and LTL shipment is less than 10,000 lbs.
